Help centre

How can we help?

Answers to common questions about My Loyalty Cards Offline.

Frequently asked questions

How do I add a card?

Open the app, tap the Add (+) button, scan a supported barcode or QR code or enter its details manually, then save.

How do I present a card at checkout?

Select a saved card to display its barcode or QR code for a compatible scanner. Scanner compatibility may vary between retailers.

Can I organise cards into groups?

Yes. Create groups for your cards and use the group selector to switch between them.

Does the app require internet access?

Core card storage and presentation work offline. Exporting or sharing a backup may depend on the destination you select.

How do I back up my cards?

Use Export to save a CSV copy. Store it somewhere safe. Use Import to restore supported card information from a CSV file.

What if I delete the app?

Uninstalling the app can remove locally stored card data. Export a backup before deleting or replacing your device. Keep the backup secure because card numbers may be included.